Terms of Website Use

Effective from and last updated on: 16 July 2026

1. Introduction
These Terms of Use and Terms of Sale ("Terms") govern your use of this website and the purchase of any services offered through it.
By accessing this website or placing an order, you confirm that you have read, understood and agree to be bound by these Terms.
If you do not agree with these Terms, you must not use this website.

2. Business Information
This website is operated by:
Business Name: Abigail Mokrá
Legal Form: Sole Trader (Self-employed Individual)
Registered Address (Sídlo): Školská 660/3, Praha 1 – Nové Město, 110 00 Prague 1, Czech Republic
Registration Number (IČO): 21624674
VAT Number: Non-payer of VAT

If you have any questions regarding these Terms or the services provided through this website, please use the contact details published on this website.
 
3. Eligibility
You must be at least 18 years old and legally capable of entering into binding contracts to purchase services through this website.

4. Website Use
You agree to use this website lawfully and responsibly. You must not:

• use the website for unlawful purposes;

• interfere with its operation or security;

• upload malicious software or harmful code;

• copy or reproduce website content without permission;

• attempt unauthorised access to systems or data.

We reserve the right to suspend or terminate access where these Terms are breached.

5. Services
Descriptions of services on this website are provided for general information. Although reasonable efforts are made to ensure accuracy, services may change without prior notice. Any quotations, estimates or timelines are indicative unless expressly agreed in writing.

6. Orders
An order submitted through the website constitutes an offer to purchase services. A contract is formed only when we confirm acceptance of your order in writing or by email. We reserve the right to decline any order, including where:

• information supplied is incomplete;

• payment cannot be processed;

• the requested service is unavailable;

• there is a pricing or technical error.

7. Prices
Prices displayed on the website are shown in the stated currency. Unless otherwise indicated:

• prices include applicable taxes where legally required;

• additional costs (if any) will be displayed on the final invoice all clients should receive.

We reserve the right to amend prices at any time before an order is accepted.

8. Payment
Payment methods available are displayed during the booking process. Appointments are scheduled through Calendly, which is integrated with certified third-party payment processors, including Stripe and PayPal. We do not collect, process or store your full payment card details. Calendly stores only the last four digits of your payment card, the card type and the expiry date for record-keeping purposes. Full payment details are processed securely by Stripe or PayPal in accordance with their own privacy policies. Where payment is made by bank transfer, we may retain your bank account details where necessary for payment reconciliation, accounting and compliance with applicable legal obligations. Payment is due as specified before services commence unless otherwise agreed in writing. Late payments may result in suspension of services until payment has been received.

9. Performance of Services
Services will be delivered within the timeframe agreed with the customer. Delivery dates are estimates unless expressly agreed as fixed deadlines. The customer agrees to provide all information reasonably required to enable performance of the services. Delays caused by the customer may extend delivery times.

10. Consumer Right of Withdrawal
If you are a consumer residing in the European Economic Area, you may have a statutory right to withdraw from a distance contract within 14 days in accordance with applicable consumer protection legislation. However, where you expressly request that the service begins during the withdrawal period and acknowledge that your right of withdrawal may be lost once the service has been fully performed, you agree to the immediate commencement of the service. If the service has been partially performed before withdrawal, you may be required to pay a proportionate amount for the services already provided, as permitted by applicable law. Nothing in these Terms limits or excludes your mandatory statutory consumer rights.

11. Cancellations
Customers may request cancellation before work has commenced. Once work has begun, cancellation requests will be considered individually and fees may apply for work already completed. Refunds, when and where applicable, will be processed using the original payment method.

12. Intellectual Property
Unless otherwise agreed in writing, all intellectual property rights relating to this website, including text, graphics, logos, branding and content, remain the property of Abigail Mokrá and/or the relevant licensors. No licence or ownership rights are transferred except as expressly stated. Where services involve the creation of deliverables, ownership will transfer only where expressly agreed and after full payment has been received.

13. Customer Content
Where customers provide information, documents or materials, they warrant that they have the necessary rights to do so. The customer remains responsible for the legality, accuracy and content of all submitted materials.

14. Acceptable Use
You agree not to use the website or our services for unlawful, fraudulent, defamatory or abusive purposes. We reserve the right to refuse or terminate services where such use is reasonably suspected.

15. Limitation of Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation; or

• any statutory rights that cannot legally be excluded.

Subject to the above, and to the fullest extent permitted by law:

• this website is provided on an "as available" basis;

• we shall not be liable for indirect, incidental or consequential losses;

• our total liability arising from any contract shall not exceed the amount paid by the customer for the relevant service.

16. Website Availability
We aim to keep the website available at all times but do not guarantee uninterrupted or error-free access. Maintenance, updates or technical issues may temporarily affect availability.

17. Third-Party Links
This website may contain links to third-party websites for your convenience. We are not responsible for the content, availability or privacy practices of external websites.

18. Data Protection
We process personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), the UK General Data Protection Regulation (UK GDPR), where applicable, and relevant Czech data protection legislation.

Personal data may be processed to:

• respond to enquiries;

• arrange consultations and appointments;

• provide educational, advisory, editing, proofreading and other requested services;

• process payments and issue invoices;

• communicate regarding bookings and services;

• comply with legal obligations;

• maintain client records;

• protect against fraud and misuse; and

• maintain the security and operation of this website.

We do not sell, rent or trade personal data. Personal data may be shared only where necessary with trusted service providers, including Calendly, Stripe, PayPal, website hosting providers, email providers, cloud storage providers, accounting providers and IT support providers, all of whom process data on our behalf in accordance with applicable data protection legislation. Where personal data is transferred outside the European Economic Area or the United Kingdom, appropriate safeguards will be implemented in accordance with applicable law. Further information is available in our Privacy Policy.

19. Cookies
This website uses cookies and similar technologies. Essential cookies are used where necessary for the operation and security of the website. Non-essential cookies, including analytics or marketing cookies, will only be used where required by law after you have provided your consent. Further details are available in our Cookie Policy.

20. Force Majeure
We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, pandemics, war, terrorism, cyber-attacks, labour disputes, power failures or governmental action.

21. Changes to These Terms
We may update these Terms from time to time. The latest version will always be published on this website together with the effective date. Changes will not affect contracts already concluded unless required by law.

22. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

23. Entire Agreement
These Terms constitute the entire agreement between the parties relating to the use of this website and the purchase of services unless otherwise agreed in writing.

24. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Czech Republic. If you are a consumer residing in another Member State of the European Economic Area, you also benefit from any mandatory consumer protections applicable in your country of residence.

25. Dispute Resolution
We encourage customers to contact us first if they have any concerns or complaints so that we can attempt to resolve the matter promptly and fairly. Nothing in these Terms affects your statutory consumer rights. Where required by Czech law, consumers may also contact the Czech Trade Inspection Authority (Česká obchodní inspekce – ČOI), the competent Alternative Dispute Resolution (ADR) body for eligible consumer disputes.

26. Contact
If you have any questions regarding these Terms, your booking or our services, please contact:
Abigail Mokrá
info@ieusc.cz
Školská 660/3, Praha 1 – Nové Město, 110 00 Prague 1, Czech Republic
Registration Number (IČO): 21624674
Please use the contact details published on this website for all enquiries.